FAQ

1.How to buy cubic zirconia stones?

At firstly, you send us an inquiry include size,quality,color,cutting, shape and quantity to our email box info@czgemstones.com. Our sales specialist will quote you prices and delivery time. If all condition is confirmation, then you can make a payment.Our production sector will make an arrangement to make your cz order as your request.After finishing the order, we will ship it out to you immediately.At the same time, tracking No. is informed to you once courier take the package.Please allow up to 24 hours before shipping for order processing.

2.How long it will take for me to receive the order?

It usually take 2-7 days(according to your order request) for us to preparing your products to ship after paid,and the ship time takes about 3-5 business days. 

3.How do I know the cz stones in stock or not? 

Please consult our sales specialist to get our stock list by email.

4.What payment ways do you accept?

We can accept take bank wire(T/T) ,PayPal and western union payment  methods. 

5.Can I customize CZ gemstones?

We offer customized service to our customers,you will be able to customize stones with varies shapes,cuts,
sizes and quality.Customized CZ Gemstones need to take 5-10days to produce.

6.What shipping methods to choose ?

There are several ways to ship goods out to you by DHL, EMS,FedEx,TNT,UPS.

7.Should I need to pay customs and sales tax?

Please know that all our price is EXW price,not FOB price.You need to pay 5% sales tax paid by Paypal according to China Export Tax System.It will be Free Sales Tax paid by bank wire(T/T) and Western Union.
International Shipping Taxes, Tariffs, & Duties The listed shipping fees do not include charges imposed by your country's Customs Agency.You will be responsible for paying customs duties upon receiving your package, if any, to your country's customs tariff system.The package recipient is fully responsible for any additional fees imposed by customs, including any tariffs and duties. Sometimes customs will charge a fee, and other times they will not. If you have any questions regarding tariffs and duties please call the Customs Agency for your respective country.

8.What's your return policy?

If you are not satisfied with item, please read our return policy.

9.What is your privacy policy?

Protecting your privacy is important. It is always your choice whether to provide personal information through the Web site. Any personal information you provide will be treated with care, and subject to this policy, will not be used or disclosed in ways to which you have not consented.